Card Controls
Q: Will my alerts transfer to the new system?
A: No, you will need to re-enroll in the new system.
A: No, you will need to re-enroll in the new system.
Q: What type of alerts are available in the new digital banking system?
A: TexasBank customers can enroll in account alerts like high or low balance, credit or debit transactions.
A: TexasBank customers can enroll in account alerts like high or low balance, credit or debit transactions.
Q: Will alerts be sent in the late evening or early morning?
A: During the quiet hours between 11:00 pm and 7:30 am CT, in-app and push notifications will not be sent, while email and SMS alerts will be sent as normal.
A: During the quiet hours between 11:00 pm and 7:30 am CT, in-app and push notifications will not be sent, while email and SMS alerts will be sent as normal.
Q: Who should I contact if I have a lost or stolen card during the upgrade weekend?
A: If your debit card is lost or stolen, please call our 24-hour hotline 800.281.3889 or 325.649.9200 to report the incident to the bank as soon as possible.
A: If your debit card is lost or stolen, please call our 24-hour hotline 800.281.3889 or 325.649.9200 to report the incident to the bank as soon as possible.
Debit Card Usage
Q: Can I use my TexasBank debit card during the upgrade?
A: Yes, ATMs and all TexasBank cards will be available and functioning normally during our upgrade weekend. However, you will not be able to make deposits from any TexasBank ATM after 4 pm CT on Thursday, April 18th through Monday April 22nd.
A: Yes, ATMs and all TexasBank cards will be available and functioning normally during our upgrade weekend. However, you will not be able to make deposits from any TexasBank ATM after 4 pm CT on Thursday, April 18th through Monday April 22nd.
Q: Will I be receiving a new debit card?
A: No. Your TexasBank debit card will work as normal throughout the upgrade weekend and after the conversion.
A: No. Your TexasBank debit card will work as normal throughout the upgrade weekend and after the conversion.
Q: Who should I contact if I have a lost or stolen card during the upgrade weekend?
A: If your debit card is lost or stolen, please call our 24-hour hotline 800.281.3889 or 325.649.9200 to report the incident to the bank as soon as possible.
A: If your debit card is lost or stolen, please call our 24-hour hotline 800.281.3889 or 325.649.9200 to report the incident to the bank as soon as possible.
Digital Wallets (Apple/Google Pay)
Q: Will I need to update my TexasBank debit card in my digital wallet?
A: No. The upgrade will not affect your digital wallet. If you change your debit card number and receive a new debit card, then you will need to update it at that time.
A: No. The upgrade will not affect your digital wallet. If you change your debit card number and receive a new debit card, then you will need to update it at that time.
Q: Will TexasBank be getting a Tap to Pay debit card soon?
A: Yes. In the coming months, TexasBank will start issuing Tap to Pay debit cards with new card issuance and for those whose card expires. Tap to Pay, Tap & Go or contactless cards allow the user to pay using a NFC reader. Stay tuned for more information.
A: Yes. In the coming months, TexasBank will start issuing Tap to Pay debit cards with new card issuance and for those whose card expires. Tap to Pay, Tap & Go or contactless cards allow the user to pay using a NFC reader. Stay tuned for more information.